Privacy Policy

We may collect personal information directly from you when you browse our website, create an account, place an order, contact us, request a quotation, subscribe to updates, or communicate with our customer support team.

The information we collect may include:

• Full name
• Contact number
• Email address
• Billing and delivery address
• NIC or business registration details, where required for invoices, warranty registration, or business purchases
• Order details, product preferences, and purchase history
• Payment-related information
• Warranty and service-related information
• Messages, inquiries, reviews, or feedback submitted by you
• Website usage data, device information, browser type, IP address, and cookies

We only collect information that is reasonably required to provide our products, services, customer support, delivery, warranty handling, and legal or business compliance.

We use your personal information for the following purposes:

• To process and confirm your orders
• To arrange delivery, collection, or store pickup
• To issue invoices, receipts, quotations, and warranty documents
• To communicate with you regarding your orders, inquiries, payments, delivery status, or after-sales support
• To provide product warranty, repair, replacement, or service assistance
• To verify customer details where required for fraud prevention, payment security, or legal compliance
• To improve our website, product listings, offers, customer experience, and service quality
• To send promotional offers, special deals, or updates where you have agreed to receive them or where permitted by applicable law
• To respond to complaints, disputes, feedback, or legal requests
• To maintain internal business records and comply with Sri Lankan legal, tax, accounting, and regulatory requirements

We do not sell your personal information to third parties.

When you make a purchase through LaptopOffers.lk, we may collect information required to process your order and confirm payment.

Payments may be handled through banks, payment gateways, finance partners, or other authorized payment service providers. We do not store sensitive card details such as full credit/debit card numbers, CVV codes, or online banking passwords on our website.

We take reasonable steps to protect payment-related information against unauthorized access, misuse, fraud, identity theft, or unlawful disclosure.

We may share your personal information only where necessary and appropriate, including with:

• Delivery and courier partners
• Payment gateways, banks, or finance providers
• Product suppliers, distributors, or warranty service providers
• IT, hosting, website maintenance, analytics, and security service providers
• Professional advisers such as auditors, accountants, or legal consultants
• Government, regulatory, law enforcement, or court authorities where required by law

Any third party receiving your information is expected to handle it securely and only for the purpose for which it was shared.

To complete delivery or provide warranty-related support, we may share relevant customer and order information with logistics partners, authorized service centers, suppliers, or brand representatives.

This may include your name, contact number, delivery address, invoice details, product serial number, and warranty information.

We may use your contact details to send you product updates, special offers, promotional campaigns, or service-related messages.

You may choose not to receive promotional messages from us at any time by contacting us or using the unsubscribe option, where available. Even if you opt out of marketing communications, we may still contact you regarding active orders, payments, warranty matters, delivery updates, or important service notices.

LaptopOffers.lk may use cookies and similar technologies to improve website performance, remember user preferences, analyze traffic, support advertising, and enhance your shopping experience.

Cookies may help us understand how visitors use our website, which products are viewed, and how we can improve navigation, content, and offers.

You may disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

If you submit a review, testimonial, rating, or feedback, we may display it on our website, social media, or marketing materials.

We will not knowingly publish sensitive personal information without your consent. We reserve the right to moderate, remove, or decline reviews that are false, misleading, offensive, unlawful, or unrelated to the product or service.

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include secure website systems, access controls, internal confidentiality practices, secure data storage, and limited access to customer information by authorized personnel only.

However, no online platform, transmission method, or electronic storage system can be guaranteed to be 100% secure. You are responsible for keeping your account login details, passwords, and device access secure.

We retain your personal information only for as long as necessary for the purposes described in this Privacy Policy, including order processing, warranty support, customer service, accounting, tax, legal, regulatory, fraud prevention, and business record requirements.

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely store it in accordance with applicable requirements.

Subject to applicable Sri Lankan laws, you may request to:

• Access the personal information we hold about you
• Correct or update inaccurate personal information
• Withdraw consent for certain types of processing
• Request deletion of personal information, where legally permitted
• Object to receiving promotional communications
• Ask how your personal information is being used

To make a request, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

You are responsible for ensuring that the personal information you provide to us is accurate, complete, and up to date.

LaptopOffers.lk will not be responsible for delivery delays, failed communications, warranty issues, or order processing errors caused by incorrect or outdated information provided by the customer.

Our website may contain links to third-party websites, payment gateways, brand websites, finance providers, social media platforms, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to read the privacy policies of any external websites before submitting personal information.

LaptopOffers.lk is intended for customers who are legally capable of making purchases or inquiries. We do not knowingly collect personal information from children without the involvement or consent of a parent or guardian.

If you believe that a child has provided personal information to us without proper consent, please contact us so that we can take appropriate action.

We process personal information in line with applicable laws and regulations of Sri Lanka, including relevant consumer protection, e-commerce, data protection, tax, accounting, and business compliance requirements.

We may disclose information where required to comply with legal obligations, regulatory requests, court orders, investigations, fraud prevention, or protection of our legal rights.

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, legal requirements, or data protection practices.

The updated version will be published on this page with the revised “Last Updated” date.

Your continued use of LaptopOffers.lk after any update means that you accept the revised Privacy Policy.

If you have any questions, requests, complaints, or concerns regarding this Privacy Policy or how your personal information is handled, please contact us:

We will take reasonable steps to respond to your request in accordance with applicable legal and business requirements.